VOIP technology has been available for a number of years but as the speed of internet communication increases so does the performance and features from VOIP services. Let's discuss some features and details.
VOIP technology enables traditional long distance phone communication to occur through an Internet connection. In this way it is possible to make and receive long distance calls and pay significantly less than what would otherwise be required through traditional long distance services.
The introduction and development of these services has made a significant difference in how we communicate with each other. There are many services available to the consumer and businesses which utilize VOIP technology. One of the largest VOIP carriers for the consumer is Vonage. They offer unlimited long distance services for under $ 20 per month.
Services like Vonage use a converter which attaches to a high speed Internet line. This converter is able take a traditional phone signal and send it back and forth over the Internet. These kinds of services typically include a great many enhanced features like voice mail, caller id, call waiting, etc. The voice mail functionality is particularly useful as it often can be integrated with other Internet functions like voice mail.
If a message is left for you, it can send you an email with the sound file of the message attached. In this way you may not even have to log in to retrieve the message. Another great feature of VOIP technology is the ability to make and receive calls virtually throughout the world for little to no cost.
In fact if you travel overseas and take your converter with you, it is possible to establish a "local" phone number wherever you travel to. In other words if you travel to Hong Kong, you can bring your VOIP converter with you. If you connect it to the Internet you can make and receive calls. If your converter is configured with a US based area code, as far as anyone knows who might receive a call from you, it will indicate that you are calling from your local number and not across the globe.
These kinds of features are very useful for overseas based calls centers since many customers do not want to receive a call from an overseas number nor do they want to feel that they are speaking to overseas based support personnel. There are many other advantages of this technology but just a small sampling of the key features are significant.